With our own families, many of us are perplexed with the variation that sometimes exists among our children, or the siblings we grew up with. This is a striking reality for some parents who have an easy baby followed by a feisty one (or vice versa). Many parents observe this and start wondering:

In the work environment, co-workers can also perplex us. Why do some co-workers seem so reluctant to change and others keep insisting on it? Why are some always late for work, and others arrive and leave the same time each day, no matter what?

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